MY
Projects

Redesigned the insurance claims journey to reduce confusion during high-stress moments.

Focused on improving information architecture, simplifying navigation, and helping customers quickly understand the next steps during lodgement and while managing their claim.

NRMA introduced telematics into its insurance app to help customers understand their driving behaviour and improve their habits behind the wheel.

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The initiative was inspired by the success of telematics within another IAG brand, Rollin. However, adapting the experience for NRMA required rethinking how telematics would work within a traditional insurance ecosystem.

Led design initiatives for NRMA’s Customer Loyalty Program to strengthen member engagement and recognition. Designed features that highlighted member benefits and created more meaningful interactions between customers and the brand.

How might we ensure that the SMBs (AO and FA) with multiple accounts (personal & business) and over 10 services are satisfied with their experience when managing their services in My Telstra.

Digital transformation of the international grocery industry (from traditional in store purchasing to online + delivery)

Working end to end on an internal agent-based platform to help NBN agents have a better and smoother experience in helping customers solve their WIFI and phone related issues.