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How might we ensure that the SMBs (AO and FA) with multiple accounts (personal & business) and over 10 services are satisfied with their experience when managing their services in My Telstra.

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Digital transformation of the international grocery industry (from traditional in store purchasing to online + delivery)


Working end to end on an internal agent-based platform to help Nbn agents have a better and smoother experience in helping Telstra customers solve their WIFI and phone related issues.

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